Help

Frequently asked questions

  • In order to see the usage statistics of your institution, make sure that you are accessing from the IP ranges of your institution.

    To verify it, check if the name of your institution appears in the upper right corner of the screen before identifying yourself as an administrator.

    As administrator, your account will allow you to access statistics any time. You need to request an admin account if you haven´t one.

    Once you are on the web site, you must sign in to Your Account (upper right hand corner) using the user name and password provided . You will have access to User Statistics that show multiple options of getting information about the ebooks, ejournals, publishers and subjects that your users have consulted.

  • YES. If your library has requested that service, patrons will be able to download ebooks using Adobe DRM.  Patrons first need to install Adobe Digital Editions on their computer or device (free online) http://www.adobe.com/es/products/digital-editions/download.html

    To download an entire Digitalia document onto your computer, thereby creating an e-book for temporary access, you need Adobe Digital Editions, a free software program.
     
    You can read and annotate downloaded e-books offline on your computer, and transfer them to supported devices.  You can have up to 5 Digitalia  e-books downloaded at a time.
     
     

    Patrons can download 5 documents at a time per patron and the loan period is 20 days. Users can return early.

    In order to download a file, every user has to create an individual account in Digitalia and install the program Adobe Digital Editions. If they want to download it directly from a mobile device, they would need an app that can read documents with DRM.

    They would also need Internet connexion when starting the download. Once downloaded, they will be able to read the file off-line.

    watch video >>

    If it’s your first time downloading a document onto your computer via Adobe Digital Editions:

     
    I. We recommend setting up Adobe Digital Editions on your computer before you start downloading from Digitalia,
     
    II. Or you can do all the steps together:
     
    - From your computer, go to your Digitalia site
    - If you aren’t already, sign in to your personal Digitalia account
    - That is, click the “Sign In” button at the top right and sign in.  If you don’t already have a personal account, create one here: 
     
    - Find the book you want to download
    - Click the “Download Adobe DRM“ button
    - Select option to “Download the entire document“. Click OK
     
    If you haven’t already done so, you will need to install Adobe Digital Editions at this point.
    Once Adobe Digital Editions is installed, choose Open with Adobe Digital Editions
    You’ll be prompted to sign in to your Adobe account; if you don’t already have one, click the button to create one.
     
     

     

    see video >>

    The steps to download and install Adobe Digital Editions (ADE onwards) are:

    1. Click on the following link to access: http://www.adobe.com/products/digitaleditions/ to access the ADE website.

     

    2. To start the installation of ADE, click on the Install button.


    3. In the new form, select the shortcuts you want to install on your computer, and then click the Next button.


    4. Una vez seleccionado el Directorio hay que hacer clic en el botón Instalar.In the form below, find the location on your computer where you want to install ADE (you can leave the default address). After selecting the directory, click on the Install button.


    5. Next, the installation process will begin.


    6. After the installation, the License Agreement page appears. Click on the Agree button.


    7. On the Setup Wizard click on the Continue button.


    8. In the new form you need to authenticate the installation: enter your Adobe username and password: "Adobe ID".


    You can get an Adobe ID in the following link:
    https://www.adobe.com/cfusion/membership/index.cfm?loc=es%5Fes&nl=1&nf=1

    To authenticate the installation will allow you to read eBooks on up to 6 different devices (personal computer, laptop, eBook readers or eReaders books, etc.).

    These devices must also be authenticated with your Adobe ID.

    If you do not authenticate the installation "Adobe ID", this will be anonymous and electronic books purchased may NOT be transferred to other devices.

     

    ADE Authentication

    The steps to authenticate your Adobe Digital Editions once you have installed are:

    1. Enter your Adobe Digital Editions software

    2. Go to the menu Library> Authorize Computer ...


    3. In the Authorize Computer form:

    a. In the Email field, enter your email

    b. In the field Key typing, enter your Adobe ID.

    4. Click on the Activate button.


    5. You will have to repeat these steps on each computer you want to read eBooks.

     



    Note 1 DRM protection:

    Any e-book that has been read or downloaded BEFORE activating an Adobe ID, will not be available once your Adobe ID function is activated.


    Note 2 DRM protection:

    Any e-book that has been read or downloaded with a DIFFERENT Adobe ID from yours, it will not be available with our Adobe ID.

      

    For downloading electronic books directly on mobile devices, such as iPhones, iPads and Android phones and tablets, we recommend the free app PocketBook , although you can use any other app that is capable of reading books with DRM (Aldiko, Adobe Digital Editions, etc.)

    We recommend using a browser on your device to access your Digitalia site and to download the book directly to your device:



    FIRST TIME ONLY:

    I. Install PocketBook on your device

    1. On your device, click App Store (for iOS) or Play Store (for Android)

    2. Search for "PocketBook Reader"

    3. Install it on your device

    4. Open the application

    a. On Android devices: click on the upper-left icon and go to “Adobe DRM”

    b. On iOS devices: click on "More", in the lower-right corner, "Configuration" and "Adobe DRM".

    5. Enter your Adobe ID data

    If you don’t have an Adobe ID, click on "Create Adobe ID" and follow instructions.

     

     

    If you have already installed and configurated PocketBook on your device, START HERE

     

     

    II. Download books using your device :

    1. On your device, use a browser to connect to your Digitalia site

    2. Sign in to your personal Digitalia account . If you still don’t have one, you can create it from here: https://catalan.digitaliapublishing.com/registro

    3. Search in Digitalia the document you want to download

    4. Click on "Adobe DRM Checkout" button

    5. Select the format you want to download (pdf or epub)

     

    6a. On iOS devices:

    - Look for the downloaded file and click on it

    - If it is not opened in the app, clic on the “Share” button

    - Look for PocketBook among the options

    - If PocketBook is not on the list, click on “More” to see the complete list

    - Select PocketBook

     

    6b. On Android devices:

    - If you have installed PocketBook on your device, click on the downloaded file and the app will open automatically.

     

    III. Read downloaded books – no Internet access required:

    1. On your device, open PocketBook

    2. Open one of the books you have already downloaded

    3. Read and enjoy!

     

    To read a book that is protected with Digital Rights Management (DRM) you need to authorize Adobe Digital Editions on your device.

    In order to authorize your Adobe Digital Editions:

    • Open Adobe Digital Editions
      • Go to Help menu and click on Authorize
      • Or, Press CTRL+Shift+U

    If you don't have an Adobe ID you will be asked to create one.

    You can also authorize without an ID, but then you will only be able to read the book on the current device. You won't be able to transfer it to an eReader or other computers or tablets.

    Keep in mind that the book becomes linked to the Adobe ID that is currently authorized. So, if several people use the same computer, remember to always authorize with your Adobe ID before downloading a new book.
     
    Sometimes it can be helpful to de-authorize Adobe Digital Editions:

    • Open Adobe Digital Editions
      • Go to Help menu and click on Erase authorization
      • Or, Press CTRL+Shift+D

    You don’t need to return the documents. When the loan expires, the document will be corrupted and you won’t be able to access to it anymore.

    But if you want to return the documents earlier, you can do so by selecting the book you want to return in your library in Adobe Digital Editions. Make a right-click (or control-click for Mac) on it, and then click on "Return Borrowed Item".
    It will ask if you are sure you want to return the eBook. Click "Return" to confirm.

     

    If you are using the app PocketBook, select the book you want to retutn and click on the upper-right icon to see more options, and click on "Return loan book".

    Note: this funcionality is not available on iOS devices

    It is not necessary! We offer a multiuser loan, so all the books are always available to be downloaded by any user anytime.

    If you have downloaded an ebook in your computer, and you want to transfer it to your ereader, please, connect the ereader to your computer.

    Now open Adobe Digital Editions and go to the Library menu.

    Your ereader will appear in the left menu under Devices.

    Just click on the ebook you want to transfer and drag it over to your device.

    Once the transfer is complete, you can disconnect your ereader.

    Please, be sure that your ereader can read the type of document you are downloading (PDF or ePub).

    There may be several reasons why you can't download a book on loan:

    • Make sure you are accessing through the website of your library, or physically from their facilities. To verify if you are, check if the name of your institution appears in the upper right corner of the screen. If you have accessed through their website but the name doesn't appear, please contact the library staff.
    • If you are accessing through your library but you can't see the download button, your library probably doesn't have this service. Please ask the library staff.
    • If you already have 5 active loans, the system will not allow you to download more until you return one of them or the loan expires. You can check how many active loans you have in the "Active Loans" section of your Digitalia account.
    • If you have already downloaded 5 documents in the same day, the system will not allow you to download more until 24 hours after the last loan.

    Here we are detailing some common Adobe Digital Editions errors you may find:

     

    •   E_ADEPT_NOT_READY or E_ACT_NOT_READY

    This error occurs when the authorization information is damaged. The solution is to re-authorize Adobe Digital Editions.

     

    •   E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    This message indicates that the book was downloaded with an Adobe ID different than the one you are currently using.

    Verify if Adobe Digital Editions (ADE) is authorized with the same Adobe ID you used to download the book. If it is not, de-authorize ADE and authorize it again with the correct ID.

    If you downloaded the book without an Adobe ID and you are now getting this message, please contact us on info@digitalia.us and let us know the title and URL of the book and the e-mail you registered with in Digitalia. We will return the book for you and you will be able to download it again with the correct Adobe ID.

     

    •   E_ADEPT_NO_TOKEN

    This error indicates that there was a problem downloading the file. Please contact us on info@digitalia.us and let us know the title and URL of the book and the e-mail you registered with in Digitalia.

     

    •   E_ADEPT_REQUEST_EXPIRED

    This message shows when your system’s settings (time, date or time zone) are incorrect or when you are trying to open an .acsm file that has already expired (it will expire after about 10 minutes of downloading it)
     

    Please check your computer’s time, date and time zone. Then download the file again and open it immediately.

     

    •   E_BAD_LOAN_ID or E_LIC_ALREADY_RETURNED

    This error typically appears when you are trying to return a title in Adobe Digital Editions (ADE). Usually the book has been successfully returned, but it will still appear in your ADE library.
     

    Verify in your Digitalia account if the book has been returned. If it doesn’t appear in your active loans (do not confuse with your loan history), it has been returned. Then you just need to delete it from your ADE library (without returning it)
     

    If the book still appears as an active loan, please contact us on info@digitalia.us and let us know the title and URL of the book and the e-mail you registered with in Digitalia. We will return it for you.

     

    •   E_STREAM_ERROR

    To solve this error please try to update to the newest version. You can also try to de-authorize your Adobe Digital Editions and authorize it again.

     


    Many other problems can be solved by de-authorizing Adobe Digital Editions and re-authorizing it.

    If your problem is not listed above, you can search the name of the error in the official assistance page for Adobe Digital Editions.

    Also, you can try to update to the most recent version of Adobe Digital Editions.

  • Digitalia MARC 21 records can be downloaded at the url http://catalan.digitaliapublishing.com/w/67 by library professionals free of charge and they can be loaded into their library's catalog directly. MARC records are in MARC 21 format and created using AACR2 cataloging rules until 2014 and RDA since then. Digitalia records are compliant with NACO and SACO, and Library of Congress guidelines, contain LC call numbers, and are provided in MARC 21 format with MARC-8 character encoding.

    Finding Digitalia eBook and ejournals on our database is easy. Simply visit our homepage and browse our collections there, or use our search box above: Yo can search there by author, isbn or title, or just launch a general full text search

    You may also use our Advanced Search page in a similar manner, where you will find advanced options to search and improve your requests to our database.

  • When your institution has access to Digitalia website, your personal account will be useful for you to:

    • Make selections of titles
    • Save lists of selected titles and assign names to those lists
    • Export those lists to reference managers
    • Download ebooks using Adobe DRM, having offline access to the ebooks (if your library has subscribed to this service). Please be aware that you will need an Adobe personal account to download ebooks!

    It's easy! Once you have your personal account active and you have downloaded your first ebook, you will find the option "My active loans" in your account's menu.

    There, there is a direct access to the titles that you have currently on loan. Also, you can access to them through the Library of your Adobe Digital Editions.

    Digitalia offers multiuser access within the library campus and very broad permissions to download ebooks within the IP Campus that has access. 

    Interlibray loans (ILL) are available only between institutions with license agreement with Digitalia. An institution without the license signed, would not have the legal necessary framework to use our ebooks. 

  • At any moment, you can use the simple search, situated above the titles.

    Select the field where you would like to search, on the pull-down menu: title, author or ISBN, or select “All” if you wish to search by keyword in any field.

    The searcher is not case sensitive and don’t consider the accents. However, to search by ISBN, you have to write the number without dash.

    The search results list will display in order of relevance, being able to refine your search, if necessary, by the options on the right-hand bar: publisher, subject, format, year, language and country.

    For further information, please, consult our user guide.

    Yes, on the top bar, you will find five menus: new content, ebooks, ejournals, ecollections and publishers.

    In the New content tab, you will find the more recent titles that have added to the platform, by collections.

    Last option shows a list of all the publishers that are part of our database, so you can choose one of them to see all the titles.

    By clicking or passing the mouse above "Ebooks", you will get a list of the subjects in which our documents are classified. "Ejournals" will show you the list of titles in alphabetical order.

    Finally, you will find a list of all the publishers that integrate our database, being able to select one of them to see all its titles.

    Our collections contain both ebooks and ejournals from selected topics, and they may include one or more subjects from our subject chart.

    Go to the "Ecollections" tab in the top bar, select the collection you are interested in, and automatically the titles that form it, will be shown.

    You can access the advanced search, by clicking the “advanced search” button, below the simple search bar.

     First, select the field where you want to search, on the pull-down menu: author, title, ISBN, ISSN, eISBN or full-text.

    Secondly, you can add a second term or sentence to the search, and make a boolean search, by selecting:

    • AND: the results will contain both terms
    • OR: the results will contain any of both terms
    • NOT: the results will contain the first term, but not the second one

    If necessary, you can add all the fields you consider opportune to make your search more specific.

    Besides, we can filter the search by one or more of the following options:

    • Publication year
    • Subject
    • Publisher

     

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  • Once you have located the document you are interested in, click on the cover or the title and you will get access to the full bibliography card.

    In this same page, you can export the card to your reference manager, RefWorks or EndNote, with a simple click on the corresponding button on the right-hand bar.

    You can choose between one or more options to visualize the document: PDF viewer, HTML viewer, ePub viewer or Listen viewer.

    With any of the options, it will open a screen viewer where you can consult the documents and do full-text searches.

  • Digitalia eBooks are a new way to discover and enjoy your favorite books online powered by Digitalia. With Digitalia you can do the following:

    • Your Digitalia eBooks are stored safely in the digital cloud (Digitalia's computer servers), so you can read anywhere you go, using just about any device with an Internet connection. Digitalia eBooks are compatible with most Web browsers, Android phones, iPhones, iPads, and many eReaders.
    • Explore thousands of titles instantly. Discover your next Digitalia eBook among thousands of titles in every imaginable category. All Digitalia eBooks offer instant availability and unlimited storage.
    • Access your library anytime, anywhere. All of your Digitalia eBooks are stored wirelessly in one place, so you can access Your eBook Library from one account anytime, anywhere.


    All Digitalia ebooks are available to be read online with one or more viewer options: PDF, HTML, ePub, Listen viewer. Also you can download your ebooks with Adobe Digital Editions if your institution has hired this service.

    Digitalia eBooks that you purchase are kept on Digitalia servers, or "cloud." This system allows you to better accessibility: since Digitalia eBooks are kept on the cloud, you don't have to worry about moving a downloaded version of your book from one device to another. As long as you have a Digitalia account and online connection, you should be able to access any Digitalia eBooks you have access, from any computer, as well as most phones and e-readers.

    Currently we offer access to all Digitalia ebooks in one or more of the following formats: PDF, HTML, ePub and Listen viewer. You have available online readers, and also you can download your ebooks with Adobe Digital Editions if your institution has hired this service.

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